Zarana

Zarana is the Guardian of Sanarya and a member of the Mage Order.

Before Unbound
She once had a daughter named Arana, who was banished into Umberra after disobeying the order not to use World Gates. Zarana didn't listen to her pleas to take back the punishment. Feeling that she lost her only daughter, she became sour and unsympathetic towards others. She stayed in Sanarya as its Guardian and made no effort to keep contact with Brom in Sanarya.

During Unbound
Brom sends Soli to Sanarya on a quest to have Zarana ally with him, as only together could they hope to defeat Arawen. There, she turns out to have been trapped inside a magical crystal. Soli manages to free her, and she agrees to aid them in the fight against Arawen. Together with Brom, she opens a portal to Umberra and sends Soli there to defeat Arawen.

Trivia

 * Zarana is Soli's maternal grandmother, though she never brings it up.
 * In the launch version of Unbound: Worlds Apart on the Nintendo Switch, collecting the Umberran Shards before talking to the now-freed Zarana would softlock the game. It was later patched.